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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. By providing a human touch, you can help build and foster transparency and loyalty within customers which digital solutions are unable to do.

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How to Hire a Customer Service Representative in the US

CSM Magazine

The experience of your customer with your product or organization is directly dependent on the kind of service they receive from your customer support representatives. Qualities to look for in a customer support representative. Creativity. Ask them to cite examples of where and how they’ve done this.

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6 Habits of Highly Successful Customer Service Representatives

CSM Magazine

But what separates a good customer service representative from a highly successful one? You can always do something to help, even if that something is just passing the customer over to a more suitable team member to help them with their problem. He’s really onto something. Practice Patience. About the Author.

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7 Interview Questions and Answers for Customer Service Representatives

CSM Magazine

Make sure to emphasize that ensuring that the customer is satisfied and happy is always your top priority. Sample answer: In the past, I worked at an auto insurance company as a customer service representative. Once, I got a call from a customer who had a complaint about the auto repair shop that was repairing his car.

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Improving Customer Service Starts With a Good Hire

CSM Magazine

One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representatives. Start by Hiring for the Right Skills Within the world of new customer service representatives, there are both top and bottom performers.

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10 Great Customer Service Tips to Improve the Customer Experience

CSM Magazine

This way, you’ll be able to assist customers with issues and share product tips and tricks to make the product easier to use. Customers want excellent customer service that is tailored to their individual needs. Enhance the Experience by Personalizing It. Not everyone will be in a cheerful mood.

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6 Ways to Improve Call Center Agent Retention and Outcomes

CSM Magazine

Encourage Employee Breaks Give customer service representatives time and space to take breaks – especially after a stressful call. The Customer Isn’t Always Right Many businesses are moving away from the old adage “the customer is always right.”