Zeisler Consulting
MARCH 14, 2023
A while back, I participated in a round of judging for a Customer Service and Support awards competition. It was both an honor to be asked to participate, and a real inspiration to read so many great stories of dedicated Customer centricity. That said, one thing I saw several times stood out to me and was a bit of a surprise.
Think Customers
FEBRUARY 11, 2020
What do you find gets overlooked in creating a customer-centric organization? TSF: I would say the customer. We always try to give the customer everything they want. Our typical training on either B2B or B2C right now is mostly modules and the old-fashioned stand up with a presenter in front of the room.
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ijgolding
JULY 18, 2018
The Customer Service Summit is a two-day event bringing over 150 senior customer experience, customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer experiences in an age of everchanging customer expectations.
Hallmark Business Connections
AUGUST 17, 2021
Instead, join forces with partners that can help you pull off a more customer-centric approach. Hallmark Business Connections would be happy to make it simple for you to dash off greetings, cheer, and condolences to customers. Cards go out in a timely fashion, and no one has to find stamps!
C3Centricity
MARCH 31, 2020
These are the takeaways that you might want to consider in order to avoid similar long drawn-out – and resource-wasting – exchanges with your own customers. And always follow up to make sure the customer remains satisfied with your handling of the issue. Need help in upgrading your own customer services?
Kustomer
JANUARY 7, 2022
With choices and a customer-centric view not available with traditional, non-subscription models, thanks to brands such as Spotify and Netflix, we are now seeing this model in unexpected spaces such as car buying. The Customer Service Bow on Top. The subscription-based business model has actually been around since the 1770s.
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% of shoppers rank the option to shop online as a top priority. 3] [link]. [5]
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