ShepHyken

MAY 18, 2018

There are many ways a business can improve their customer experience, and we’ll highlight a few of these ideas and offer specific examples which can be applied to your business. By applying a few of these concepts to your business, you can dramatically improve your customer experience.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

Doing CX Right

AUGUST 23, 2020

ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. Experts agree that it can be challenging to engage your customers with your brand. It is even harder to build consistent loyalty throughout your customer base.

Loyalty 52

Loyalty Brands Social Media Competitive Advantage 52

ProProfs Chat

JUNE 21, 2019

In the retail space, companies use a variety of strategies to retain customers. Discounts, free shipping, and loyalty points rule the list. Dig in to learn a few more strategies, irrespective of the industry you are a part of. Understand Customer Retention. Let’s first get a definition of customer retention.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

Circular Edge

DECEMBER 13, 2022

Historical ERP data tracks your company’s past transactional activity with details on your customers, products, suppliers, and operational performance. Retaining this data is legally required by auditors, investors, and industry regulators. Marketing can create loyalty programs and win-back campaigns. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. Economic cycles aside, though, the real problem is that it attracts entirely the wrong sort of customer.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

MAY 31, 2018

We give them credit for delegating customer problem solving to the store level, but if you are only talking to actual customers about what they want, you are missing out on the mass of people who self-select themselves to not visit your stores. In other industries, alarming market indicators have jolted companies into change.

Innovation 40

Innovation Company Loyalty Policies 40

Currency Alliance

MAY 31, 2018

We give them credit for delegating customer problem solving to the store level, but if you are only talking to actual customers about what they want, you are missing out on the mass of people who self-select themselves to not visit your stores. In other industries, alarming market indicators have jolted companies into change.

Innovation 40

Innovation Company Loyalty Policies 40

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

ProProfs Chat

MAY 6, 2020

This customer experience statistic states how marketers feel that it is their responsibility to help organizations build an awesome experience for the customers during their association with the brand. As one of the customer experience facts, this one definitely leaves us surprised. Source: Forrester ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing.

Trends 57

Trends Tips Tools Marketing 57

Customer Guru

MAY 8, 2018

Mr. Pawar is a Business Practice leader with over 23 years of industry experience of working with various Fortune 500 customers in their Customer Experience, Digital Marketing, CRM, Loyalty Programs, Business Intelligence and Analytics transformation engagements.

Culture 71

Culture Loyalty Programs Airlines Customer Centricity 71

Currency Alliance

DECEMBER 17, 2019

That same growth-hacking approach – a trademark of Silicon Valley firms – has led to some important advances for the entire industry to observe. Faced by this looming ‘perfect storm’ of change, the sheltered existence, that many leading loyalty programs have enjoyed for three decades, is coming to an end.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

BirdEye

DECEMBER 8, 2023

The revenue for the carpet cleaning business industry is expected to be $6.6 Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base. A solid customer acquisition strategy is the backbone of a business’s growth.

Tips 57

Tips Strategy Marketing Social Media 57

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise. “It

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Pointillist

JUNE 15, 2018

Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers. Retention can often be a confusing concept, nebulous and shifting in meaning from industry to industry. Is Retention About Churn or Loyalty?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

BirdEye

APRIL 7, 2023

Conversion rate measures the percentage of people who complete a desired action based on your marketing efforts. Your social media campaigns can help you boost brand awareness, build a loyal customer base, spread information about products and services, generate leads, share social proof, and so much more. Analyze competition 4.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

ProProfs Chat

JULY 30, 2021

Brand perception is all about how your customers regard your brand. Do they look up to you as an industry leader? You need to get into the shoes of your customers, understand their real pain-points and offer them the best solution. (c) Different industries employ varying strategies to create a positive brand perception.

Brands 111

Brands Net Promoter Score Social Media e-support 111

ShepHyken

JANUARY 4, 2024

Such user-friendly features not only improve the overall UX but cement a bond of loyalty between the user and the platform. Including perks like loyalty programs — where customers can earn a discount after a number of uses — can further reduce customer churn rates and increase your customer lifetime value.

Loyalty 65

Loyalty Strategy Customer Retention Social Media 65