Optimove

MARCH 29, 2022

On the official PR we say how “the acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform, which empowers brands to connect with existing customers and deliver personalized multichannel journeys, at scale.”.

Marketing 59

Marketing CRM Multi-Channel Sports 59

Opinionator

MARCH 10, 2021

A customer comment card is a way to gather customer feedback for a business in the form of a review, comment or suggestion from the customer base. These comment cards are most often found in retail stores, but are also used in other industries, such as banks, restaurants and hospitals.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

LoyaltyPlus

OCTOBER 19, 2018

It is driven by merchants to attract customers and retain their business, but specifically, the massive contribution of e-commerce characterised by loyalty or points cards (both physical and digital), according to independent customer relationship management (CRM) specialist, LoyaltyPlus.

Retail 40

Retail Comparison Airlines Hospitality 40

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. Nancy Porte has years of experience in building corporate revenue through a loyal customer base.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Magellan Solutions

MARCH 30, 2020

Prospect: It’s delaying our delivery to hospitals and ambulance drivers who need our products expect delivery ahead of time. Start by collecting the demographic profile of your current customer base. From that collected data, you now have an insight into your unique customer personas. TALK TO US! contact-form-7].

Sales 52

Sales CRM Strategy Hospitality 52

LiveChat

MARCH 16, 2018

When we talk about a business or an organization and about how it can effectively communicate with its customer base, a lot more variables come into play. How would a certain SMS campaign be beneficial to your customer’s lives? And this just covers my person. There’s a consensus that new technology will phase out the old.

Communication 43

Communication Airlines Hospitality Healthcare 43

CSM Magazine

MAY 19, 2023

Personalization Personalization enhances the customer experience by tailoring products, services, or interactions to each customer’s unique preferences and needs. CRM (Customer Relationship Management) systems help businesses collect, store, and analyze customer information from different channels.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52