Opinionator

MARCH 10, 2021

A customer comment card is a way to gather customer feedback for a business in the form of a review, comment or suggestion from the customer base. These comment cards are most often found in retail stores, but are also used in other industries, such as banks, restaurants and hospitals.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. She is a world-reknowned author, professional speaker and a customer experience consultant.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

LiveChat

MARCH 16, 2018

When we talk about a business or an organization and about how it can effectively communicate with its customer base, a lot more variables come into play. Suddenly real-time conversation took on a whole new meaning letting businesses be proactive about their customer engagement. And this just covers my person.

Communication 43

Communication Airlines Hospitality Healthcare 43

CSM Magazine

MAY 19, 2023

Personalization Personalization enhances the customer experience by tailoring products, services, or interactions to each customer’s unique preferences and needs. They help analyze vast amounts of data to generate insights and automate various customer-facing tasks.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Kustomer

NOVEMBER 7, 2023

Kustomer is projecting to double the size of the company while making significant investment in their product — this is Kustomer’s commitment to AI-driven customer support innovation. It is also powered by AI, therefore enabling the best use of automation and analytics in your customer relationship management.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

John Paul

JULY 26, 2018

It means deeper customer engagement through a deeper understanding of the needs and interests of the clients leading to higher levels of satisfaction, and for the brands that leverage concierge as part of their customer loyalty strategy, stronger engagement, and “brand hospitality.”

Technology 45

Technology Hospitality Hotels Loyalty 45