Culture Exercises Loyalty Loyalty Programs 
Experience Investigators by 360Connext
NOVEMBER 7, 2023
That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition. Retention is a smart investment for your budget that can cement your customer loyalty and boost their lifetime value. But now comes the big question: What does it take for customer experience teams to build loyalty and retention?
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. White Papers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
NOVEMBER 2, 2021
Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. Are there details in the persona that are influencing how our teams think about customers in terms of race, culture, or even region that might lead to being less inclusive than we should be?
Michelli Experience
NOVEMBER 8, 2017
In her Forbes.com article titled How Gratitude Advances Marketing and Business, Cheryl Conner notes that business leaders should: Go for gratitude first, and loyalty will follow. But two-thirds of marketers view loyalty programs as a way for consumers to demonstrate their loyalty to brands. Gratitude and Business.
SurveySensum
JANUARY 25, 2024
Setting the Stage for Success: (Build Value First, Then Ask) While the temptation to ask for referrals immediately after a deal is understandable, the smart move is to exercise patience and wait until you’ve truly delivered exceptional service. It’s a win-win that turns a simple referral into a powerful partnership.
Customer Bliss
AUGUST 23, 2016
Prior to joining Greystone, Darryl was The Walt Disney Company’s lead consultant assigned to the Disney Institute/McKinsey & Company co-branded joint venture, specializing in customer experience and cultural transformations. You need to do a culture crystallization exercise with employees. But think about your own career.
Service Untitled
OCTOBER 8, 2010
Then comes the perks of loyalty; there is a greater resale value down the road, and stronger negotiating powers with the manufacturer. Another barometer of success is employee loyalty; the people working in the front lines of service need to be enthusiastic and well-trained for their positions. What creates customer loyalty?
Expert insights. Personalized for you.
271 
Let's personalize your content