InMoment XI
OCTOBER 18, 2023
These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme. The power of data-driven choices extends beyond individual decisions; it drives a customer-focused culture within your organisation.
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. Also, they published the Culture Book (pictured).
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ClearAction
DECEMBER 16, 2017
Customer Centric Culture Lynn Hunsaker. What Does it Mean to be Customer-centric? To have the customer’s best interests as the focus of your attention — not to be pre-occupied in your own interests at the customer’s expense. There’s a myth that talking often to your customers (sales, service, surveys, etc.)
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. Also, they published the Culture Book (pictured).
Experience Investigators by 360Connext
JANUARY 28, 2020
Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: Is Your Mission Customer-Focused, or an Empty Promise?
CX Journey
NOVEMBER 20, 2014
That translates nicely to customer focus and to delivering a consistently great customer experience. I believe that every company should strive to achieve this level of customer experience maturity , where we look at each other every day and say, "What the hell is customer experience?" It''s ridiculous. Enough said.
C3Centricity
MAY 11, 2020
By now, every CEO knows that a stronger customer focus is the answer to many of their business challenges. Why therefore do so many companies still struggle to adopt a customer-first strategy and culture? It makes both business sense AND customer sense. No-one understands how to move the initiative forward.
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