Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments. do you reward experimentation?

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. Of course, personality is also seen in conversations and more, but just by calling the chatbot Laura and adding a small image, it already conveys a more human image of the bot. TravelClub. Some of the great features: The chatbot has a human image.

Chatbots 105

Chatbots Examples Self Service Insurance 105

NobelBiz

JULY 31, 2023

Agent Performance Trends: Identifying patterns in agent performance metrics can guide training needs and reward programs. This podcast episode delves into topics like frontline leadership, innovative coaching techniques, and comprehensive training processes, promising an enlightening and engaging conversation!

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. Nonetheless, the legacy loyalty points bank kept them from innovating more quickly. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). Of course, your strategy cannot be developed in a vacuum. demonstrating environmental responsibility. Quality vs. quantity.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ProProfs Chat

AUGUST 6, 2021

Key features of Fond are: Employees can easily use the employee rewards program to send points to each other. Reward your employees with attractive gift cards, company-branded swag, charitable donations, and so on. With an easy-to-use user-interface, Lessonly is a convenient platform to create courses for your employees.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. equates to $76m USD.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

JUNE 19, 2019

Vast sums of reward value were issued at a blanket rate of 1-3% – but because many of the points would never be redeemed, the projected cost was considered minimal. Of course, the true cost was far higher, because it led to damaging customer experiences. measure through program execution. Size matters… but not as you’d think.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. Of course, loyalty programs partly reflect their local economies.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52