Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated
Playvox
APRIL 11, 2023
Engaged contact center agents are essential to the success of any customer service operation. But disengaged agents create challenges in a customer service center. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do.
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