Second to None

MARCH 26, 2018

Any Customer Experience platform will attempt to excel in these fields, because engaged and satisfied customers are consistently coming back to your brand, and usually bringing along their personal network. In fact, the difference between understanding these two is essential for creating a superior user experience.

Consumers 54

Consumers How To User Experience Brands 54

inmoment

JUNE 28, 2019

The truth is that experience data is everywhere; it’s in different languages and on different channels and forums, comes from a variety of audiences, and lives both inside and outside of traditional Voice of Customer programs. . Customer feedback data is important, but it is also limited.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

Customer Bliss

JULY 13, 2018

The first year as a CCO or CX change agent is a priority year when it comes to understanding your role within the organization, the work that was previously done to manage CX (if any was done at all), and the overall employee experience. Envision Yourself as a Customer and Take the Journey.

Telecommunications 141

Telecommunications Industry Effort Score Chief Customer Officer 141

GetFeedback

MAY 9, 2019

If you’re like most, you probably had a much easier time recalling a poor experience than a good one. That’s because a bad customer experience interrupts our day. We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. Employee experience: Happy employees cultivate happy customers.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

inmoment

MARCH 12, 2020

Customers are going to continue to consume products and services, so don’t turn off your listening programs. Pay special attention to unstructured feedback and use those themes to train customer-facing teams in empathy and flexibility. . Tip #5: Don’t Forget Your Employees. We have a few ideas. Tip #1: Keep Listening .

Customer Experience 93

Customer Experience Travel Tips Policies 93

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130