Kustomer
OCTOBER 2, 2020
Optimal customer service is a must for companies that want a stellar reputation that keeps business flowing. In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important.
Kustomer
JUNE 8, 2021
The world is rapidly changing and that’s good news for businesses in the e-commerce space. In a study conducted by The Global Consumer , more than one-third of global consumers purchased products online at least once per week. This means it’s more crucial than ever to focus on the e-commerce customer service experience.
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ShepHyken
APRIL 23, 2021
In this article, we’ll discuss why your brand should consider upping its customer service game on social media and take a look at some brands that do it well. . Why use social media as a customer service channel? . consumers have used social media to complain about a brand.
ShepHyken
JANUARY 8, 2021
H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. They were the cornerstone of the service industry, and in many ways they still are.
ShepHyken
NOVEMBER 25, 2022
Creating a Relational Customer Service Strategy. Every company should focus on providing superior customer service. . This means going above and beyond to meet customer needs and can include sending thank-you notes for purchases and providing immediate support when customers have questions or concerns. .
CSM Magazine
FEBRUARY 24, 2021
Having an effective online customer service strategy in place is essential to the growth of any business. Your customers are the core of your business and you need to ensure that you look after them well. Let’s take a look at six simple ways that you can improve the customer service experience at your business.
transcosmos Information Systems
SEPTEMBER 5, 2018
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products or services before procuring them. Having one when establishing social media customer support is critical in making it efficient.
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