Connections Consumers ROI Wireless 
Experience Matters
SEPTEMBER 9, 2014
We just published a Temkin Group report, ROI of Customer Experience, 2014. The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. consumers describing their experiences with and their loyalty to 268 companies. Download report for $395.
Qualtrics
JANUARY 3, 2020
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between customer experience and loyalty across 20 U.S. It examines the connection between customer experience and loyalty across 20 U.S. Repurchase from a company. Trust a company. Forgive a company.
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TechSee
OCTOBER 16, 2018
The Consumer Challenge. While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Companies have taken notice of consumer preference for self-service.
Alida
MARCH 23, 2017
For consumers, there seems to be very little differentiation from one telecom company to the next. What consumers can control, however, is how they rate the level of customer service and satisfaction. What consumers can control, however, is how they rate the level of customer service and satisfaction.
Experience Matters
JUNE 16, 2015
We asked thousands of consumers to give an NPS to 293 companies across 20 industries, and then we examined the connection between NPS and four key areas of loyalty. Download report for $295. See our VoC/NPS resource page , which includes great resources for creating a successful NPS program.
TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. This lack of ROI further calls into question the practice of over-delivering when delighting customers increases operating costs by 10-20%. New metrics are also needed.
Centercode
FEBRUARY 18, 2021
The connected nature of tech has both flooded us with information, shortened our attention spans , and made us far less patient. And that “connectedness” extends to other consumers. Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half.
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