inmoment
JUNE 28, 2019
What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space.
Customer Bliss
AUGUST 9, 2018
Daniel and his team defined customer success for PTC within three pillars: ease of using the product, its value, and the delight they experienced working with PTC. Be Brave, Bring Customer Feedback to the Forefront. Gain a better understanding of customers and their journey. How is the room organized? About Daniel Coullet.
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Second to None
APRIL 17, 2018
Finally, these programs can help influence a more transparency within your organization, because it helps leadership clearly establish what they desire from their employees, and allows them to quantifiably know if the experience on the frontline is matching up with what is designed in the conference room.
CX Journey
MARCH 3, 2015
A Bloomberg article states that Weight Watchers is just not keeping up with customers'' needs and the way they are tracking activity, weight loss, and more. And if you do nothing with the feedback you get, if it doesn''t prompt deeper investigation, innovation, and change, then it''s pointless. Gary Hamel.
Waypoint Group
MAY 25, 2018
From May 14 th – 17 th , Medallia set up shop in Long Beach, California to put on their annual conference, Experience. Leveraging technology makes learning more about your customers easier and more efficient, allowing your program to get the necessary information moving forward. What is trust?
Waypoint Group
APRIL 21, 2015
In just a few weeks, San Francisco will be flooded with customer success professionals as Gainsight’s Pulse conference kicks off May 12. Pier 48 will be converted into a Customer Success Village and accompanied by gourmet food trucks in what we can only imagine will add up to an event rivaling Dreamforce.
Totango
FEBRUARY 5, 2021
Voice of Customer (VOC) Metrics. ? Are customers happy with our products? Is this an in-person meeting, a conference call, an online chat? Increase overall customer-centricity within your enterprise. Improve products and processes by using customer feedback and CS data to drive innovation.
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