Call Experts
JANUARY 8, 2020
Now more than ever, it's relevant to understand and optimize your customer touchpoints. Understand and Optimize your Unique Customer Touchpoints. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth!
SurveySparrow
NOVEMBER 28, 2019
Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner. Well, then dive in! Oracle OpenWorld, Middle East.
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SurveySparrow
NOVEMBER 28, 2019
A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.
Alida
MAY 24, 2018
That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.
Bold360
JANUARY 29, 2020
So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Employee engagement is increasingly important, especially in stores. Here are our five big takeaways: 1. About CXNext Live.
ReviewTrackers
MAY 8, 2017
Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. 20:20 Customer Experience Summit.
Experience Investigators by 360Connext
NOVEMBER 12, 2014
At a recent conference, I saw a speaker from Buzzfeed declare that anything viral was really about identity. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. And it’s a great way to help customers identify with your products and experience.
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