inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

CX Centric

MAY 25, 2021

With this challenge, we will explore: How can hospitality companies convey hygiene and restore confidence in safe travel? How might companies like Marriott prioritize where investments should be made to drive guest engagement? Innovative technology is also another major challenge faced by the hospitality industry.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Avaya

FEBRUARY 7, 2017

If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently).

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy.

Guest Experience 80

Guest Experience Entertainment Hospitality Culture 80

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. The company is engaging with fans now to exceed their expectations by the time the new stadium opens. Commit to fan-centricity.

Sports 90

Sports Entertainment Tips Guest Experience 90

Alida

OCTOBER 27, 2017

Starbucks may have fully embraced mobile commerce with the ability to pre-order coffees to go from consumers’ smartphones, but the company recently closed its online store to focus on the in-store experience. Digital plus in-store is a powerful brew. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

ShepHyken

OCTOBER 31, 2017

However, Josh Liebman encourages companies to seek out complaints, saying that there are likely many other people who feel the same way, but will never say anything. He encourages companies to seek out constructive criticism in order to improve their way of doing business. Without complaints, you never know what needs improving.

Tourism 106

Tourism Entertainment Guest Experience Hospitality 106