inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Avaya

FEBRUARY 7, 2017

If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently).

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Alida

OCTOBER 27, 2017

Starbucks may have fully embraced mobile commerce with the ability to pre-order coffees to go from consumers’ smartphones, but the company recently closed its online store to focus on the in-store experience. But the in-store experience must be crafted based on customer intelligence. Digital plus in-store is a powerful brew.

Retail 154

Retail Examples e-support Entertainment 154

Avaya

MARCH 13, 2017

Why do 87% think companies fail to deliver consistent brand experiences? It’s easy to see why: an integrated mobile app lets guests initiate any number of front office requests—from changing reservations to requesting a new room key card—with just the touch of a finger anytime, anywhere.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Everything is bigger in Dallas and our guest speaker was no exception. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse!

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

AUGUST 26, 2019

The resort ideally suits those planning to host a memorable, classic wedding and for company events as they have an experienced team always ready to serve guests in their stunning Grand Ballroom and the 24 conference rooms available. Romantic dining.

Conference 40

Conference Entertainment Guest Experience Hospitality 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53