Company Customer Insights Employee Experience Workshop 
CX Accelerator
NOVEMBER 11, 2022
Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. For this reason, we have included measurement with customer insights.
Lumoa
MAY 5, 2022
With good insight and analysis, you can identify and implement activities aimed at new opportunities for growth, cost savings and increased customer satisfacfation. A good customer experience strategy offers clear benefits. A company that delivers on the customer promise and delights customers with positive moments.
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TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
ClearAction
JANUARY 8, 2024
Do they ensure value is increasing for customers whenever changes in the business are needed? If your answer is “no” to any of these questions, you’re under-using customer insights! Customer-centric organizations do not materialize from mere training or programs. Business as usual is not ROI-generating!
Calabrio
MAY 10, 2019
As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. How Superior Employee Experience Drives Superior Customer Experience.
ClearAction
OCTOBER 25, 2022
” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Your organization’s scores reveal your customer experience maturity: Mobilize CXM, Operationalize CXM, Align CXM, Embed CXM. Learn More.
Customer Guru
AUGUST 8, 2018
She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Bruce Temkin Follow @btemkin.
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