ShepHyken
AUGUST 1, 2022
Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Want to “deliver delight” to your customers?
Avaya
FEBRUARY 7, 2017
If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently).
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CSM Magazine
JUNE 15, 2021
Avtex, a TTEC Digital company, announced today the hiring of Brian Lannan as Vice President of Retail Experience. In his most recent role, Brian led the Guest Experience team at Target, where he was responsible for experience strategy and insights, guest-centric culture development, voice of guest, and brand and reputation insights.
ENGAGE.cx
OCTOBER 13, 2016
It starts with you jumping online to check out the availability with your favorite hotel company at your targeted destination. This version of great customer experience within the guest journey can be achieved today – and with the right customer engagement solution, it can be achieved without spending a ton of money.
Experience Investigators by 360Connext
MARCH 26, 2015
It’s easy to complain about the parts of the travel experience we don’t like, like airplane passengers who ask to switch with me so I could get the middle seat when they want the aisle seat I’m assigned. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
Storyminers
FEBRUARY 2, 2016
Walt Disney Company [ DIS ] is also proof that service before sales sells better. Disney, like Chick-fil-A has taken customer experience to heart. This method of using the guest experience as the focal point for strategy has positive side-effects: It naturally instills service values into the culture.
Avaya
MARCH 13, 2017
So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues? Why do 87% think companies fail to deliver consistent brand experiences? We especially see this in one of today’s most customer-centric industries: hospitality.
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