Company Customer Engagement Guest Experience Technology 
ShepHyken
AUGUST 1, 2022
Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Want to “deliver delight” to your customers?
Avaya
FEBRUARY 7, 2017
If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently).
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Storyminers
FEBRUARY 2, 2016
Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Walt Disney Company [ DIS ] is also proof that service before sales sells better.
Avaya
MARCH 13, 2017
So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues? Why do 87% think companies fail to deliver consistent brand experiences? We especially see this in one of today’s most customer-centric industries: hospitality.
ReviewTrackers
AUGUST 30, 2017
Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. Focus on Local SEO.
NetBase
MARCH 2, 2020
He explained that Social Media Intelligence is the result of applying the right mix of technology, expertise, methodology and process to derive focused, and business relevant insight from digital and social media data. Social Media Intelligence vs Listening, what the difference and why does it matter? Nick Love is happy to tell you.
ENGAGE.cx
OCTOBER 14, 2015
But being big shouldn’t be a barrier to creating loyalty through customer service. From planning to booking and the many small events that make up a guest’s stay, there are dozens of touch points to monitor and address in order to make that stay a memorable event and keep them coming back time and again.
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