article thumbnail

3 Guest Experience Management Tactics every Restaurant should try

SurveySensum

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. Email us today for a free consultation at support@surveysensum.com.

article thumbnail

Guest experience: Trends, tips & Best practices for 2021

Qualtrics

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Create a Restaurant Survey that Will Amplify Guest Experience

Zonka Feedback

A restaurant survey can help you improve the quality of your food and service, boost customer engagement, measure your performance, and avoid negative reviews.

article thumbnail

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog. The right technology, combined with the right approach, will enable organizations across every sector to master digital to a point of competitive differentiation.

Hotels 40
article thumbnail

Avtex Hires Brian Lannan as Vice President of Retail Experience

CSM Magazine

Avtex, a TTEC Digital company, announced today the hiring of Brian Lannan as Vice President of Retail Experience. In his most recent role, Brian led the Guest Experience team at Target, where he was responsible for experience strategy and insights, guest-centric culture development, voice of guest, and brand and reputation insights.

Retail 52
article thumbnail

5 Top Customer Service Articles of the Week 8-1-2022

ShepHyken

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences.

article thumbnail

Engage Every Guest like a VIP

ENGAGE.cx

This version of great customer experience within the guest journey can be achieved today – and with the right customer engagement solution, it can be achieved without spending a ton of money. Engagement Score Defines VIPs. So, the higher the score, the more engaged the customer.