NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

NobelBiz

FEBRUARY 27, 2023

Agents who possess excellent communication skills and product knowledge, able to provide seamless interactions. The second is an advanced technological solution to effectively manage customer interactions, streamline processes, and enable data-driven decision making. The same thing applies to success in contact centers.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52

CSM Magazine

MARCH 27, 2020

All of this is within your reach—all you’ll need is a grasp on customer support basics, the numbers that justify investing in it’s improvement, and the tools, channels, and metrics to keep you going. The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. What is Customer Support?

Self Service 52

Self Service Social Media e-support Knowledge Base 52

Qualtrics

AUGUST 6, 2021

It turns out, that both individually and in the aggregate, the positivity of employee experience has a direct impact on the outcomes that you care about for your patients, suppliers, independent physicians, community health, traveling nurses, etc. It’s intuitive, the employee experience is both rapidly changing and hyper-local.

Healthcare 26

Healthcare Employee Experience Metrics Connections 26

Grade.us

AUGUST 28, 2018

It's a nefarious myth that lulls your clients into a false sense of security. Other sites place more emphasis on keywords, content and data. Despite that fact that it can be challenging to earn reviews in the first place, many clients think: Get positive reviews and the money rolls in automatically. But your clients don't. You should.

How To 55

How To Metrics Tools Video 55

Grade.us

JANUARY 28, 2020

the number of leads and clients you’re to attract. Affluent clients, those making $50,000 per year or more, are also less likely to use review sites. Some of this makes sense. Reading Time: 19 minutes. 97 percent of all attorneys in the U.S. rely on Avvo reviews and listings. Some attorneys aren’t pleased.

Advertising 38

Advertising Guidelines Consulting Policies 38

CSM Magazine

JANUARY 11, 2016

APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels. If you simply look at existing internal KPIs and run with a quick fix you may be able to pick low hanging financial fruits in the short term. Contact centers can no longer be viewed simply as cost centers.

Social Media 40

Social Media Omni-Channel Tips Customer Service 40

SmartKarrot

SEPTEMBER 23, 2022

A high score is equal to making the customer delighted. Customer health rating is essentially all about making smart assumptions. A crucial query is left to be discussed: How do you make those predictions near to perfect? To raise your customer health score, you must view customer health as a logical, well-thought-out problem.

Customer Success 10

Customer Success Effort Score Metrics Customers 10

SmartKarrot

SEPTEMBER 23, 2022

A high score is equal to making the customer delighted. Customer health rating is essentially all about making smart assumptions. A crucial query is left to be discussed: How do you make those predictions near to perfect? To raise your customer health score, you must view customer health as a logical, well-thought-out problem.

Customer Success 10

Customer Success Effort Score Metrics Customers 10