ShepHyken

FEBRUARY 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Can awful airline customer service be overridden with AI and analytics? This article by Scott Kendrick of Callminer is about how the airlines are using (or should be using) AI to support their customers.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

Service Untitled

AUGUST 8, 2011

Customers are empowered with online resources to share opinions. It can happen anytime of day, night or special holiday; the new reality is for businesses to reaffirm good client communication and show the public that we really do care. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

Communication 54

Communication Customer Service Customer Service Representative Fashion 54

Comm100

MAY 10, 2018

If you work in customer service, chances are you know the signs of a complaining customer. Despite the fact that complaining customers don’t sugarcoat their words, they also don’t always live up to the stereotypes that exist about them. By examining customer complaints, businesses can improve customer service training.

Customers 200

Customers eBook Policies Customer Service Training 200

ShepHyken

MAY 20, 2019

Each week I read a number of customer service and customer experience articles from various resources. The Intersection Of Customer Experience And Employee Experience by Greg Kihlström. Forbes) Let’s explore three ways that customer experience and employee experience intersect and can work together.

Customer Service 22

Customer Service CEM Employee Experience Fashion 22

Customers That Stick

JANUARY 22, 2015

Name, address, phone number, email address and the like are essential to making sure you can contact your customers in a timely fashion. This information includes what you need to know to provide your products and services to the customer properly. This is the solid foundation you need to stay in contact with your client.

Customer Service Training 60

Customer Service Training Training Tips Sports 60

Comm100

JUNE 16, 2016

Take a load off and use the following activities when planning your next training day or session. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. Telephone is a familiar game for many, as it teaches the importance of direct communication. Duration: 5-10 minutes. Questions Only.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Let’s make sure your customers do. What makes it high touch?

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Smith+co CX

APRIL 23, 2013

Fashion retailer Burberry, reported an 8 percent rise in sales from its stores for the period ending 31st March. One – it’s often based on generic customer service training programmes rather than being grounded in the organisation’s brand promise and desired customer experience.

Retail 31

Retail Customer Experience Multi-Channel Training 31

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Can Your Customer Service Do This? Here is the link. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ProProfs Chat

JUNE 15, 2020

In this process, customer service software can be a great help as numerous well-developed solutions of this type offer the option of storing and managing customers’ profiles highly efficiently. . #3. And that’s the essence of customer-oriented business. #7. Personalize Your Communication. Make Use of Social Media.

Strategy 105

Strategy Social Media e-support Software 105