Communication Customer Centricity Customer Change Sales 
Totango
NOVEMBER 27, 2023
With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Offer self-service functionalities through community and knowledge centers. Analyzing extensive datasets to forecast trends.
C3Centricity
MARCH 18, 2020
For more on this topic, see “12 things you need to know about your target customers” for details on better defining your customer persona. How are your customers changing? Motorola , once the leader in smartphones, who didn’t embrace new communications technology. How are sales and distribution?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
JULY 24, 2019
Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out. CX Problem #3.
Comm100
APRIL 27, 2020
In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from. Customer journey.
C Space
MARCH 12, 2020
This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. The bigger risk is that the customers you lose may never return, limiting your future growth potential. Jessica DeVlieger. President, C Space Americas.
Amity
OCTOBER 3, 2016
The Customer Success Manager (CSM) needs to work quickly to establish credibility and demonstrate to the customer that they will help them achieve their business goals. Most companies likely employ a number of systems to satisfy business requirements ranging from email, billing, and sales automation to support tickets.
Integrity Solutions
SEPTEMBER 28, 2023
At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Customers expect to have their needs and opportunities looked out for. In This Post You Will Learn: What Does Customer Service Mean?
Expert insights. Personalized for you.
92 
Let's personalize your content