Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . But I can tell you this – your choice of which social media platforms to use is really based on who your target audiences are and where they live.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Chattermill

MAY 12, 2019

The main takeaway is, customers and companies alike benefit from real-time, conversational connections, versus hands-off lead generation methods and email marketing campaigns. Chief Customer Officer 2.0 Bestselling author Jeanne Bliss’ Chief Customer 2.0 for better customer experience. Sam Frampton.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

SmartKarrot

AUGUST 16, 2022

What do customers feel about the company in their surveys? Are the customers posting about the product on social media? While QBRs are traditionally a fantastic way to connect with the customer’s CSM, they are also being viewed as fluff. It need not always be the chief customer officer.

Chief Customer Officer 10

Chief Customer Officer ROI Meeting Metrics 10

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SmartKarrot

JANUARY 7, 2022

With the continuous evolution of the CX domain on the bottom line, a new role has emerged to assist enterprises in setting up the next level of CX expectations – the Chief Customer Officer (CCO). But the question is still: What exactly do CCOs (Chief Customer Officer) in this relatively new executive position do?

Chief Customer Officer 10

Chief Customer Officer How To Customer Centricity Social Media 10

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Talkdesk

FEBRUARY 5, 2021

Since associates can’t be with customers “IRL” during the pandemic, they’ve turned to digital channels to communicate. Retailers at NRF shared that social media and video have become key channels not just for their marketing teams, but also for their associates. . But personalization is not just about data and insights. .

e-support 87

e-support Retail Contact Center Self Service 87

Team HGS

AUGUST 22, 2017

Yes, we are finally nearing the tipping point. One of our clients, a client in the UK, leverages messaging such as WhatsApp, as well as chat, social, and email. I was speaking at a conference, and I asked VPs of customer service or chief customer officers if any of them had deployed bot technology.

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52

Stella Connect

JUNE 5, 2017

EVP and Chief Customer Officer, Frontier Communications. In an age when consumers love sharing their brand interactions on social media, the impact of a single service experience can be massive. Adam is singularly passionate about customer service. Cecilia McKenney.

Call Center 40

Call Center Contact Center Conference CRM 40

Answer Dash

JANUARY 9, 2019

We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands. The entire company has a customer experience mindset.

Trends 82

Trends Customer Experience Insurance Chatbots 82