Totango
MAY 17, 2024
A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Connect engagement to communications Record your calls! Tools like Chorus and Gong.io
Joe Rawlinson
APRIL 22, 2021
Unfortunately, a lot of companies have problems with their phone service. What are some of the most problems companies have with their business phone service? First, a lot of companies are simply using hardware that is far too old. That phone call has to go from your company to the traditional phone company.
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Talkdesk
MAY 12, 2020
Rather than manually dialing a caller’s phone number every time, you can leverage click-to-dial functionality to shave a few seconds off each call. Use Callbar to quickly call a colleague or your manager to explain the customer’s issue and use their insights and past experiences to come up with a resolution to your customer’s problem.
Inbenta
AUGUST 17, 2021
Most brands and companies around the world already use them to support their customer service teams, improve their NPS score, deliver faster responses to user requests, and, overall, keep their customers happy and satisfied. Why launch a voice-based chatbot project: adding more value to your business. Audiocodes.
Magellan Solutions
OCTOBER 19, 2017
Because of that, many companies are arming themselves with Computer Telephony Integration or CTI. It automatically compares the number of the caller to the system’s database to see if they have called before or have been a past customer of the company. These functions are also present to streamline call center operations.
Strativity
MARCH 30, 2020
Companies worldwide are scrambling to adjust their practices resulting in many employees now working remotely. This includes network connectivity, agent desktop, Workforce Management tools, call recording, CRM, and more. Let them know what the company is doing during the crisis and set clear expectations for service.
SmartKarrot
MAY 8, 2023
Well, you have landed at the right place because I am here to reveal a major secret – the Zoom Call Secret! With this secret, you can take your Zoom calls to the next level. And the secret is… You can now apply a FREE intelligence layer on your video conferences and impress everyone with your knowledge! But that’s not it!
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