ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. 5 essential contact center technologies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Magellan Solutions

AUGUST 13, 2020

Phone answering is one of the main channels that businesses use to provide customer service. Here, customer service representatives are put in charge of incoming calls, and resolve any concern or queries from the callers in real time. What are the benefits of an outsourced call answering service?

e-support 52

e-support Call Center Hospitality Travel 52

Magellan Solutions

AUGUST 13, 2020

Phone answering is one of the main channels that businesses use to provide customer service. Here, customer service representatives are put in charge of incoming calls, and resolve any concern or queries from the callers in real time. What are the benefits of an outsourced call answering service?

e-support 52

e-support Call Center Hospitality Travel 52

transcosmos Information Systems

JANUARY 16, 2017

The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to bad customer service. Apparently, this could all be prevented if from the beginning, no discomfort was experienced by the customer. Travel – 3.1%

Customer Service 48

Customer Service Social Media Customer Satisfaction Customer Service Representative 48

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

CX Accelerator

APRIL 30, 2018

Leaders scratching their heads wondering how they can provide an “experience”, are turning to their Customer Service Representatives (CSRs) and counting on them to make it happen. After all, with long hours, demanding customers and complicated systems…how could things go wrong? ?? Then come talk to me.

Customer Journeys 140

Customer Journeys Call Center Training Groups 140

Service Untitled

JULY 3, 2012

What if I was traveling and either lost my ATM card or didn’t remember my PIN? So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why not make call centers more customer friendly? Train customer service agents better. photo by: prayitno.

Customer Service 72

Customer Service Banking How To Poor Customer Service 72

ijgolding

MARCH 31, 2017

If you have been a follower of my writing for some time, you will know that I am no stranger to air travel! So when my friend and fellow CCXP (Certified Customer Experience Professional), Mike Bartlett sent me his own story comparing Delta and Virgin, I felt that others needed to read it too! I felt bad giving the rep a 3.

Comparison 120

Comparison Customer Experience Airlines Travel 120

Comm100

APRIL 25, 2018

In the past, people believed that providing a unique customer service experience was the key to customer loyalty. However, customers rarely frequent your business for exceptional customer experience. The Boston Globe named the tiny company “the industry antidote” to robotic customer service.

Self Service 100

Self Service Company How To Effort Score 100

LiveChat

FEBRUARY 15, 2019

We all know from experience that bad news travels fast, while good news tends to take the scenic route. Which means the more often you tick off your customers, your reputation and consequently, your revenues get pummeled soundly. Dishing out indifferent customer service. You’re not imagining it. You read that right.

Customer Service 34

Customer Service Handbook Chatbots Customer Service Representative 34

Talkdesk

AUGUST 23, 2016

With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. A company’s call center becomes the front line to respond to an influx of calls from customers in need. Validate Customers’ Concerns.

System 40

System Abandon Rate Call Center Wait Times 40

Magellan Solutions

MAY 8, 2021

We also ensure that web customers are being provided appropriate customer care services. Live chat allows customers to communicate with customer service representatives in real-time. Improves the support experience for customers. Agents can read the text supplied by the customer.

Ecommerce 52

Ecommerce Customer Service Representative Travel Banking 52

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? This first question gives your interviewee a chance to show off their understanding of the customer service industry. A winning response might sound something like this: “Great customer service means listening to your customers. Download Free.

Sports 111

Sports Average Handle Time Call Center Customer Service 111

Magellan Solutions

APRIL 3, 2017

Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, also called the Gen Y population, you’ll find that majority of them have a positive perception about call center jobs. Opportunity for personal and career growth.

Call Center 63

Call Center Financial Culture Customer Service Representative 63