Magellan Solutions

APRIL 24, 2021

Data leakage can have a devastating effect on the financial and reputation of an organization. Small to medium healthcare call center companies experience this because of their small size. Most of the time, they cannot handle a large volume of calls because there is not enough resources to take it. Risk Description.

Healthcare 52

Healthcare Call Center Insurance Banking 52

TechSee

JANUARY 2, 2018

Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

SEPTEMBER 12, 2018

The potential financial value of implementing virtual assistants is clear. If that interaction can replace a live communication with the call center, which costs $10-12 on average, or help avoid a technician dispatch , which could cost $150, the savings are obvious. Cost vs. value. Common chatbot pricing models.

Chatbots 61

Chatbots Call Center Telecommunications Financial 61

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

DECEMBER 27, 2018

It presents a massive operational and financial challenge for retailers everywhere. According to a recent TechSee survey , 31% of DIY consumers reported having to give up mid-process and contact a customer service agent for assistance after failing to self-install successfully. Just how big of a challenge is this really ?

Retail 84

Retail Chatbots Consumers Video 84

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? How critical is customer engagement?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

TechSee

MARCH 6, 2018

And in today’s turbulent financial times, superheroes at work are needed more than ever. Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. This contact center needs help fast!

Contact Center 117

Contact Center Chatbots Customer Care Financial 117

TechSee

MARCH 6, 2018

And in today’s turbulent financial times, superheroes at work are needed more than ever. Take a peek into the latest issue of Super-Agent and see how he is using Artificial Intelligence to save the contact center: There is pandemonium at the Contact Center. This contact center needs help fast!

Contact Center 84

Contact Center Chatbots Customer Care Financial 84

NobelBiz

MAY 22, 2023

Read this article to learn more about PBX and PBX vs. Cloud Telephony: What is the Best Solution for Call Centers ? Traditional phone systems can be expensive, especially when making long-distance or international calls. billion in 2020 to USD 9.50 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 11.6%

System 52

System Contact Center Call Center Communication 52

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. 42% of their call center operations are driven by billing-related inquiries.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

NobelBiz

MARCH 15, 2021

Merging and integrating CRM with your contact center solution allows you to optimize the customer journey. Analyzing the performance of your contact center. Interaction management interface via third-party applications A call center solution is supposed to primarily manage calls for the agents.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52

TechSee

JULY 10, 2018

The Financial Advantage. Implementing a visual engagement platform that enables visual insurance claims has emerged as an innovative technological solution that can transform the process of claim efficiency in a relatively short cycle of change.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.”

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116