Horizon CX
APRIL 3, 2023
Then there’s the ever-popular elevator music playing in the background while you are on hold that helps to put people at ease by making them less aware of their time on hold and to create a more pleasant experience. April 2023 The post Improving Contact-Center CX appeared first on Horizon CX. Don’t tell them you’re busy.
NICE inContact
APRIL 8, 2019
Before we get started with the how, what, and why, let’s take a step back… Ask yourself, what is your sole purpose in your contact center? Include the right information, quickly. yes, you called the right place), and, please, give them a way out! So, be nice, tell them who you are, give them information (i.e.
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Clarabridge
APRIL 11, 2017
Clarabridge recently conducted a study of both contact center agents and consumers. We wanted to see where their expectations and experiences lined up when it comes to customer service calls. Dissatisfaction levels are at an all-time high when it comes to contact center calls.
NobelBiz
MARCH 19, 2024
Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Types of Call Center Dashboards So what types of call center dashboards are there?
Magellan Solutions
MARCH 14, 2023
million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center industry remains to be the ‘sunshine industry’ through the years. In some call center companies, they don’t regard contact center efficiency savings as a “nice to have”.
Magellan Solutions
FEBRUARY 26, 2024
As AI rapidly advances, call centers miss significant opportunities by not fully adopting AI. There is immense potential for transforming workflows, empowering agents, and boosting data-informed decisions. It begs the question – how can call centers maximize AI’s extensive capacity for elevating the customer experience?
Win the Customer
SEPTEMBER 15, 2020
Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press. Here are 7 tips for call centers to improve customer experiences: 1. In call centers, customer experiences should be more than just be about technology.
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