Oracle
JULY 30, 2018
When it comes to your company’s return policy, when is it time to say that enough is enough? a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss discuss the unique ways that brands deal with customers who take advantage of their return policies. In episode 27 of Experience This! ,
BlueOcean
DECEMBER 13, 2022
Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. But McKinsey reports that approximately two-thirds of programs are not succeeding in delivering real value.
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SurveySensum
JULY 26, 2023
It is far more expensive to acquire new customers than to retain existing ones and brands understand that. Recognizing this, many brands have shifted their focus toward customer retention strategies. These programs will help you foster a long-lasting and meaningful relationship with your customers.
Totango
AUGUST 23, 2022
B2B customer journey touchpoints are occasions when business customers interact with a brand. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. What Are B2B Customer Journey Touchpoints? FAQ guides.
SurveySensum
JANUARY 29, 2024
This is the time when you need to roll up those sleeves because we’re diving into some simple yet killer tweaks to turn that one-time buyer into your brand’s biggest fanboy (or fangirl). This kind of follow-up transforms an ordinary purchase into an experience and reinforces the wisdom of choosing your brand. Let’s do this!
Qualtrics
APRIL 23, 2020
We’re digging up – and tossing out – dusty HR programs, policies, and terms that have seen their last wear. Be transparent with your reward programs. Modern employee reward and recognition programs need to be transparent – a sign to employees that your company believes in open and honest communication.
delighted
NOVEMBER 20, 2020
Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Does the store carry the products customers are looking for?
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