Brands Customer Care Customer Service Training Report 
ShepHyken
NOVEMBER 13, 2023
Surgeon General report. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. Surgeon General says loneliness is an epidemic sweeping the nation, and believe it or not, customer communities can help.
ShepHyken
JULY 8, 2019
(Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. These firms do many things poorly, but a bizarre interaction with my current internet provider uncovered a brand new customer experience failure. That’s months away.
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ShepHyken
JULY 22, 2019
(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 14 ways to deliver a great customer experience – and more.
ShepHyken
JANUARY 28, 2019
What Do Customers Really Think Of Your Brand? Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold. While an excellent concept for customers, it is also appropriate for the colleagues you work with.
ShepHyken
APRIL 1, 2019
A nice article featuring some of the most relevant trends and strategies happening in social customer care. How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. I’m betting you’ll like this information to download the full report.
ShepHyken
JANUARY 28, 2024
Alexander Group releases Customer Experience Research by Businesswire (MarTech Cube) Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. Connect with Shep on LinkedIn.
ShepHyken
MAY 28, 2018
My Comment: Every year the stats from numerous reports remind us that a good customer experience starts with a good employee experience. There’s plenty of proof and ideas in this article that will help you realize that what’s happening on the inside of the organization is going to be felt on the outside by the customer.
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