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Implementing a Robust Customer Service Training Program

CSM Magazine

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

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How to Set Goals & Build a Strategy to Drive Customer Experience Improvement

Comm100

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Create business cases and situations.

Strategy 294
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Customer service excellence demands total commitment from all departments

Vonage

I am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside when it comes to customer service excellence. He was already brand-loyal – this was his fourth computer in a row from the same company. Action steps for customer service excellence.

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Top 5 Customer Service & CX Articles for Week of October 23, 2023

ShepHyken

When customers know you care, you create an emotional connection that fosters trust and loyalty. Creative experiences that foster deeper connections, address customers’ emotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty. Connect with Shep on LinkedIn.

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Complaining Customers Are Your Best Customers. But Why?

Comm100

Here are the top 7 reasons why complaining customers are your best customers, and what you can do to turn dreaded customer complaints into golden opportunities. Complaining Customers Care. If there is one thing that can be said about complaining customers, it’s that complaining customers care.

Customers 211
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5 Top Customer Service Articles for the Week of December 17, 2018

ShepHyken

(Forbes) No matter what services your company provides or what communication platforms you use, customer experience (CX) needs to be at the core of everything you do. My Comment: As we head into 2019 I’m reminded of the many predictions that said that CX would be the most important focus of brands for the upcoming year.

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.