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How to Set Goals & Build a Strategy to Drive Customer Experience Improvement

Comm100

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Create business cases and situations.

Strategy 294
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Customer service excellence demands total commitment from all departments

Vonage

I am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside when it comes to customer service excellence. He was already brand-loyal – this was his fourth computer in a row from the same company. Action steps for customer service excellence.

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Top 5 Customer Service & CX Articles for Week of October 23, 2023

ShepHyken

When customers know you care, you create an emotional connection that fosters trust and loyalty. Creative experiences that foster deeper connections, address customers’ emotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty. Connect with Shep on LinkedIn.

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Complaining Customers Are Your Best Customers. But Why?

Comm100

Here are the top 7 reasons why complaining customers are your best customers, and what you can do to turn dreaded customer complaints into golden opportunities. Complaining Customers Care. If there is one thing that can be said about complaining customers, it’s that complaining customers care.

Customers 211
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5 Top Customer Service Articles for the Week of September 4, 2017

ShepHyken

Whether you’re buying new gadgets, planning a holiday or managing your finances, everyone has to deal with customer service from time to time. An outstanding experience can persuade you to keep returning to a brand; being treated badly can put you off for life. 10 Insights from Customer Care Experts & Influencers by CGS.

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How to Build a Customer Oriented Culture From the Ground Up

Kayako

When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed with their customers. The brands mentioned above aren’t just shaping the customer service experience for their customers.

Culture 120
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5 Top Customer Service Articles for the Week of August 7, 2017

ShepHyken

How Brands Can Use Social Listening to Improve the Customer Experience by Smadar Landau. The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. No doubt that social media is about interaction.