Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Qualtrics

JANUARY 23, 2019

She’s authored several books including and the #1 New York Times Bestseller Dare to Lead. Follow Brene for insightful content about self-awareness, leadership, and human connection. ( @BreneBrown ). Follow China for insights into what UNLEASH and HCRI and doing in the employee engagement and HR spaces. ( @ChinaGorman ).

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Michelli Experience

FEBRUARY 27, 2018

Let me give you an example, a 2016 article in CIO magazine , chronicled a fireside chat between Home Depot CIO Matt Carey and CIO events editor-in-chief Maryfran Johnson. The phrase was so catchy that I literally imagined it to be a book title I might use if I were to ever write a customer experience book about Home Depot.

Training 133

Training Social Media Consulting Customer Experience 133

Russel Lolacher

MAY 1, 2022

Connect with Vicki on her platforms: Books. How speaking well helps employee engagement. almost three decades of running Mainstreet communications offering expertise in organizational planning and leadership development. Check out all the episodes of Relationships at Work. Facebook Business Page. PLAY AND SUBSCRIBE.

Culture 52

Culture Communication Leadership Employee Experience 52

Russel Lolacher

MARCH 6, 2023

She is the author of the book I’m STILL Not Done: It’s Time to Talk about Ageism in the Workplace” which was named one of INC Magazine’s 9 Books every Professional Should Read in 2019. Her book, I’m still not done. Which I love your intro to the chapter in the book. Of course, none of us did.

How To 98

How To Groups Advertising Course 98

Russel Lolacher

JANUARY 16, 2023

She’s an international award winning journalist, having worked for the BBC and written pieces for The Guardian and Essence magazine, occasional guest on MSNBC, DEI expert, playwright, radio host, and author. Looking at this book, it does a lot of heavy lifting. And on the show today we have Esther Armah. Esther Armah.

Roadmap 98

Roadmap Culture Policies Connections 98

CSM Magazine

JULY 4, 2017

It’s how your customers and your employees feel about your company. Your success as a customer service manager is directly proportional to your ability to drive simultaneously customer satisfaction and employee engagement. Happy employees are inclined to go above and beyond for your customers. What can I do for you?

Management 72

Management Customer Service Hotels Airlines 72

Wootric CX Blog

FEBRUARY 14, 2019

She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. His book Never Lose a Customer Again discusses the 8 phases your customer has the potential to travel through as part of their customer journey and the 6 tools you can use during that journey to create remarkable experiences for your customers.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Beyond Philosophy

JUNE 2, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate.

Customer Centricity 60

Customer Centricity Retail Leadership Training 60

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. Yes I wrote a book, but the book talks about all of the strategies; ones that I’ve worked and ones that haven’t worked.

Culture 12

Culture Employee Engagement Company Engagement 12

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Effort Score 42

Effort Score Employee Engagement Exercises Culture 42

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters. Good afternoon.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60