ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. CEO and Founder Todd Olson, Gainsight CEO Nick Mehta, and G2 CEO and Founder Godard Abel. The expert panel included Pendo.io

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

ChurnZero

APRIL 14, 2020

This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is. . The rapport you keep with your customers is mission-critical to the success of your business. But first, let’s talk about customer feedback.

Feedback 81

Feedback Net Promoter Score Loyalty Programs NPS 81

SurveySensum

SEPTEMBER 6, 2023

To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. This scenario illustrates how recommendations from friends, colleagues, and online reviews impact our purchasing decisions.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySparrow

MAY 6, 2020

For most businesses, especially SaaS businesses , customer churn is a big problem. There are a lot of challenges in keeping the customers stay in business with you. There are options aplenty for your customers too which makes it all the more difficult to reduce churn. What is Customer Churn? Why do customers churn?

NPS 72

NPS Net Promoter Score How To Customer Journeys 72

Grade.us

AUGUST 18, 2020

Google uses points and occasional perks to motivate its users. As a local guide, you can plant seeds for your business, contribute information that’s helpful for others, and establish our local authority with Google Local Guide Meetups. Ratings provide customers with additional details on a specific aspect of a business.

Social Media 58

Social Media Connections Tips Video 58

Grade.us

JANUARY 14, 2019

He's the co-founder of Top Rank Marketing , a company who's Online Marketing Blog is considered one of the most influential marketing blogs around. Here's the lightly-edited transcript of our conversation. On Starting a Marketing Blog. Carmen: Congratulations on your fifteen year anniversary with Top Rank Marketing blog!

Marketing 37

Marketing Conference B2B Course 37

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running.

Tips 72

Tips Metrics Customer Success Effort Score 72

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. is a bonus alternative on our list. Table of Contents. Website Grade.us on the list?

Software 47

Software Management Net Promoter Score Multi-Channel 47

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. And global services and solutions providers like Accenture are reaping the benefits of customized generative AI applications as they empower their in-house developers with Amazon CodeWhisperer.

Training 126

Training e-support Innovation System 126

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. So, I couldn’t wait to dig into a big question: “How should Gainsight, aka THE Customer Success company, be onboarding their own customers differently?”

NPS 52

NPS Consulting Leadership Customer Success 52

Wootric CX Blog

AUGUST 31, 2020

CX Operations, or CXOps, is all about the systems, automation, and lines of communication that make possible a unified, cross-functional, customer journey approach to improving customer experience. That’s not too tall an order for a young startup when you only have a handful of employees all focused on customer experience (CX).

Management 52

Management Customer Journeys Effort Score Touchpoint 52