Finding the Right Self-service Mix in Your Contact Center
NICE inContact
SEPTEMBER 10, 2019
Self-service is an important facet for creating a seamless customer experience. From a customer’s perspective they want to receive timely and error-free service in the channel of their choice. As you are developing your plan, keep in mind there is no one-size-fits-all solution to placing and perfecting self-service options.
Let's personalize your content