ViiBE Blog
AUGUST 11, 2021
ViiBE Blog. The best contact center software for your needs. Call Center , CRM , Customer experience. An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. Retail , SMB. Charles Street.
NobelBiz
APRIL 5, 2021
An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. ACDs are critical in the contact centers, as they assist in meeting the goals and objectives of your business.
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NICE inContact
AUGUST 20, 2019
For many IT systems this is about seven years. This is also true for call center systems. Because software and hardware either wears out or becomes functionally obsolete. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?
NICE inContact
AUGUST 20, 2019
For many IT systems this is about seven years. This is also true for call center systems. Because software and hardware either wears out or becomes functionally obsolete. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?
NICE inContact
OCTOBER 29, 2018
Case in point, I had an interesting conversation with a couple of millennials where I reflected on the tech I used in college (I am a “boomer”) – technologies like the first IBM PC, the DOS operating system, Lotus 123, “brick” cell phones, RPN calculators and the like. What does this have to do with contact centers?
ShepHyken
JANUARY 3, 2020
Even if you have the perfect systems in place, and the perfect processes for responding to each ticket, managing the human element in the support process can be a major challenge. Managing staff is far too big a topic for a single blog post. Managing staff is far too big a topic for a single blog post. What is gamification?
NICE inContact
JULY 17, 2019
Relying on mobile call center agents presents unique obstacles and call for unique solutions. Frontline Group experienced a tough year of struggling with a hosted telephony provider, as well as problems like excessive system downtime and inadequate reporting software. There had to be a better way. Stream the webinar now.
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