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Hospital Management System: What, Why And How?

kommunicate

Last Updated on July 21, 2023 Let’s begin with getting a basic understanding about a Hospital Management System (HMS). “A A hospital management system (HMS) can be defined as an integrated software that handles different aspects of clinic workflows, such as administrative, medical, legal, and financial.”

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2022 highlights from our customer service blog

Eptica

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Read the full piece on our parent company Enghouse Interactive’s blog here. You might also be interested in these posts: 10 top tips for a winning customer service knowledge management system.

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10 top tips for a winning customer service knowledge management system

Eptica

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Published on: November 18, 2022.

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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage

Calabrio

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. Valuable statistics from ACD reports, quality surveys and staffing systems can help optimize routing rules, staff schedules and agent coaching programs.

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Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System

GetFeedback

Yet, a tool is only as powerful as the hand that wields it, so it’s important to be cognizant of possible pitfalls that may occur when using a CRM system. If present in your CRM system, it could cause users to make ill-informed judgments or decide not to adopt the system altogether. Shepherd your Salesforce CRM data.

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Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023

Comm100

Consider training your employees on customer service best practices, and implement processes and systems to ensure that customers receive timely and helpful assistance. The post Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023 appeared first on Comm100.

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Top 5 Security Concerns for JD Edwards Systems

Circular Edge

This is not limited to large organizations either; 41% of data breaches now involve small and medium-sized businesses As organizations continue to rely on JD Edwards systems to streamline their operations and manage critical business functions, the need for safeguarding these systems against a myriad of security threats becomes increasingly vital.

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