Beyond Philosophy

MAY 26, 2015

Negative feedback has its place, of course, but the best motivators tend to be positive. 4: Leadership is everything. Leadership is doing what is right when no one is watching. — George Van Valkenburg. Leadership is putting your team first and yourself second. Leadership means recognizing that everyone is equal.

Leadership 60

Leadership CEM Course Travel 60

Beyond Philosophy

OCTOBER 8, 2014

They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy. By spinning off into their own entity, they can become a more prestigious brand in a new dynamic market.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Experience Investigators by 360Connext

JANUARY 8, 2018

And of course, don’t forget to educate the executives and employees throughout your organization! This post was written for and a version originally appeared on the CallidusCloud CX blog. There are so many areas to tackle. Those surveys don’t develop and send themselves. And that’s just the tip of the iceberg, right?).

Customer Journeys 273

Customer Journeys Airlines Social Media Banking 273

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: How to Design Human Centered Experiences. Please click here to learn more.

CEM 60

CEM Customer Journeys Conference Customer Centricity 60

Innovative CX

FEBRUARY 26, 2019

Of course, there is truth in the “everyone does” response - all of us do have a role in delivering an exceptional experience to our customers. Recognizing this role as an integral part of an organization’s leadership will create laser-like focus on and commitment to both the customer and the employee experience. What’s in a name?

CEM 40

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Beyond Philosophy

FEBRUARY 24, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. . If you enjoyed this post, you might be interested in the following blogs: Tricks or Treasure? Please click here to learn more. An Inside Look at the Casino Experience.

CEM 60

CEM Social Media Customer Experience Management Conference 60

Beyond Philosophy

FEBRUARY 2, 2015

Of course, you’d better make sure that the Customer Experience they have when they get there is as advertised. If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Psychcentral.com.

Tools 60

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Beyond Philosophy

APRIL 14, 2015

To learn more ways you can detect buy in on your Customer Experience Agenda, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: 7 Signs That Your Executive Team is Not on Board.

Chief Customer Officer 60

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Beyond Philosophy

FEBRUARY 3, 2015

Of course, these examples are about the subconscious experience as none of these things make sense. If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. The Moral Dilemma: Collecting Data on Customer Behavior. 25 March 2013.

CEM 60

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Beyond Philosophy

DECEMBER 22, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. Michael Lowenstein, Ph.D.,

Video 60

Video Marketing Social Media Conference 60

Beyond Philosophy

JULY 14, 2015

I wrote a blog a while back about some friends who only called me when they wanted something. Of course, Customers can’t always feel like they lose either. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Over time, I learned they aren’t really friends.

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Customer relationships Net Promoter Score Effort Score Customer Centricity 60

Beyond Philosophy

JUNE 1, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. And, of course, there’s a mini contra movement among some retail chains, where they have removed established loyalty programs – or never initiated them in the first place – in favor of everyday low prices and more efficient performance: [link]. Michael Lowenstein, Ph.D.,

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

Beyond Philosophy

DECEMBER 23, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Michael Lowenstein, Ph.D.,

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Beyond Philosophy

FEBRUARY 17, 2015

For this reason in our Advanced Customer Experience Management Certification course, we teach our clients it is important to make the intense moment positive and near the end of their Customer Experience to create the best possible memory that brings Customers back. Blogs Thought Leadership' Please click here to learn more.

CEM 60

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Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Michael Lowenstein, Ph.D.,

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Financial Omni-Channel Airlines Multi-Channel 60