Currency Alliance

FEBRUARY 20, 2023

It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. The loyalty rules engine is the module that enables the types of promotions that are familiar from every major loyalty program. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Kayako

AUGUST 21, 2018

You have to invest in talented customer support professionals, then secure the tools your team needs (like ticketing systems and help desk software ) to create effortless customer experiences. In today’s market especially, consumers want to know their dollar is going farther than your bank account. Offer a Worthwhile Loyalty Program.

Customer Retention 123

Customer Retention Loyalty Strategy Loyalty Programs 123

West Monroe

MAY 31, 2019

To recap, conversational interfaces are an emerging high-level system design model where interactions occur in the user’s spoken or written natural language. Many firms have started building out their potential use cases and strategies, budgeting innovation funds, and building proof of concept systems. Personal Financial Management.

Banking 40

Banking Financial Self Service Chatbots 40

Blake Morgan

JUNE 7, 2023

Alaska doesn’t try to reinvent the wheel or offer things customers don’t want–it understands its customers so well it can concentrate on excelling in the areas that matter most, including on-time flights, a solid baggage system, and an industry-leading loyalty program.

Airlines 59

Airlines Customer Experience Data Effort Score 59

ShepHyken

NOVEMBER 14, 2022

It was fairly one-dimensional, easily addressed with physical phone banks and basic staff management processes. The introduction of digital channels, however, exposed the inflexibility of these premises-based systems. My Comment: Most loyalty programs are really marketing programs. There’s nothing wrong with that.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. I’m a case in point.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

JULY 16, 2020

A common method to enhance customer understanding is partnering with other companies through loyalty programs. Let’s look at common spots where loyalty investments are most vulnerable to loss, the benefits of collaboration models and the three best opportunities for loyalty spending. It may, or may not be yours.

ROI 52

ROI Loyalty Data Loyalty Programs 52

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. There have been many tangible benefits but, for us, it’s been the big save to the bottom line that is the magic of the relationship.” – Transformation leader, Fortune 100 bank Success is everything. We’re your partner.

Interaction 62

Interaction Self Service Customer Service Contact Center 62

CSM Magazine

AUGUST 15, 2022

Sometimes due to an unexpected system error or something like the customer not having the correct information, the process can be interrupted. Banking Methods. When you’re dealing with different banking and transfer services from all over the world, things can get a little bit tricky. This is where customer service comes in.

Banking 52

Banking Customer Care Loyalty Programs Customers 52

SurveySparrow

JUNE 28, 2023

Netflix’s recommendation system is a masterstroke, analyzing user behavior, viewing history, and ratings to suggest shows and movies that align with the viewer’s taste. Personalized Banking – Barclays Barclays Bank has successfully employed personalization to enhance its customers’ banking experience.

Industry 52

Industry Tips Customer Experience Healthcare 52

Kitewheel

FEBRUARY 11, 2020

There is a risk here of customers seeing this two (or more) tiered system and being even further disgruntled that some are able to pay for extra quick boarding, check-in, and security. Include one or two skip-the-queue passes when new customers sign up for your loyalty program and download your app.

Airlines 52

Airlines Industry Loyalty Programs Travel 52

Currency Alliance

MARCH 24, 2020

But there are things we can do to ease the financial stress of those most affected, give customers hope, and proactively manage loyalty program liability. Currency Alliance operates a B2B SaaS loyalty currency management platform. Currency Alliance already has integrations with dozens of travel loyalty programs.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

CSM Magazine

JUNE 24, 2022

If an online casino doesn’t have a robust and trustworthy online casino customer service system in place, it won’t be able to maintain a lot of its current and potential players. As a result, it should come as no surprise that a reliable customer support system is an absolute must for any safe online casino.

Customer Service 52

Customer Service Loyalty Programs e-support Banking 52

Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Some of them were matters of procedure and staff training – which are clearly important – but many were technological vulnerabilities which can be avoided by using modern tools and systems.

Travel 52

Travel System Loyalty Loyalty Programs 52

Magellan Solutions

FEBRUARY 9, 2021

Magellan Solutions offer a wide range of customer service support: Loyalty programs. Outsource your support ticketing system with Magellan Solutions. Some of the industries that partnered with us found their dedicated 24/7 live chat support team: Telecom industries. Invoice inquiries. Balance inquiries. Customer care support.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

Currency Alliance

APRIL 13, 2017

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

Marketing 40

Marketing Loyalty Programs Loyalty Transportation 40

Chadwick Martin Bailey

JANUARY 5, 2021

The industry has already been changing—we’ve seen this with the shift from regional, small community banks to totally digital and AI-enhanced platforms. For example, credit card usage and loyalty point redemptions have been all about travel and dining. My wife has been an important support system during this.

Travel 59

Travel Loyalty Programs Financial Loyalty 59

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. The most important difference is in the flexibility that a SaaS points bank confers.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

TechSee

FEBRUARY 12, 2018

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Currency Alliance

JANUARY 22, 2020

Every CEO waxes lyrical about the importance of loyalty. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. It may not even be through conventional loyalty marketing.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Joe Rawlinson

JANUARY 13, 2020

Create A Simple Loyalty Program. You can increase retail sales by creating a simple loyalty program. As the name suggests, these programs increase loyalty between stores and customers. The best loyalty programs do not make it difficult for shoppers to earn rewards.

Retail 15

Retail Sales Loyalty Programs Social Media 15

ClientSuccess

JUNE 19, 2019

It will surely get your brain and bank account working overtime. The cosmetics brand, “ Sephora” has managed to pull off the unthinkable & unimaginable popular loyalty program, ‘ Beauty Insider ‘ only by way of referral points! This program rewards users with points for each dollar spent.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

Currency Alliance

NOVEMBER 4, 2022

This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. So how should New Zealand’s banks and brands respond, and how should other brands collaborate with partners to reduce dependency on any single source of funding? Of course, this has happened before in other jurisdictions.

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. The result is that it can be difficult for a retailer to deliver a smooth customer experience when identifying their own loyalty program members, or customers in partner loyalty programs, at the POS.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025. Customer singular.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 11, 2023

For this reason, only very large partners end up collaborating even though the loyalty program members engage with thousands of medium or smaller potential partners on a daily basis. This is a major opportunity cost for every loyalty program. In this case, the contract is with the third party (i.e.,

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Millions of longstanding loyalty programs are testament to the fact that loyalty marketing can be optimized for the benefit of all stakeholders.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

OpinionLab

MARCH 12, 2015

Perhaps you’ve asked them to provide their income level or the purpose of their visit; maybe you are interested in identifying their persona or status level in your loyalty program. One of the coolest integrations we’ve built for customers is the integration of OpinionLab with Tealeaf. We live in a multi-channel world.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. As the saying goes, ‘garbage in, garbage out’.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

DECEMBER 7, 2021

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Loyalty programs are no different. The good news is your loyalty program is one of the most effective ways to achieve significant differentiation.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. For instance, different date formats across systems are standardized. Data Processing: Cleaning the Clutter The raw data collected is vast and can be noisy.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64