B2C Customer Engagement Customer Experience Management Loyalty 
InMoment XI
JANUARY 9, 2024
For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Organizations that strategically allocate their resources to strengthen their customer experience focus stand to gain an edge over the competition.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. The situation when B2B CX was very distant from B2C CX has been rapidly changing.
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Customer Guru
AUGUST 8, 2018
Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Augie Ray Follow @augieray.
Customer Guru
AUGUST 21, 2018
Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. He specializes in customer experience strategies, customer service engagement, and loyalty.
Beyond Philosophy
FEBRUARY 5, 2015
Many b2b and b2c companies offer antiseptic, commoditized, vanilla experiences for customers. These companies, and their employees, are also invariably quite disciplined and well-trained in the why’s and how’s of customer experience. All employees have the responsibility of providing customer value.
Pink Guava
OCTOBER 7, 2019
What is Customer Satisfaction Customer Satisfaction is a metrics to measure how a product/service of a business is meeting or surpassing customer expectations and is one of the important gauges to understand if a customer will be retained by on organization or simply it's an indication for Customer Loyalty and Retention for a business.
ReviewTrackers
MAY 8, 2017
CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. For more on CX: “ Customer Experience Definition — and How CX Differs from Customer Service”. Where: Dallas, TX.
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