Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents
NICE inContact
MARCH 29, 2018
For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. In fact, implementing NICE inContact CXone has resulted in significant improvements in everything from average handle time (AHT) to average speed of answer (ASA) to quality assurance scores.
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