CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

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CSM Magazine

FEBRUARY 14, 2023

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. CRM integration to Microsoft Dynamics has also been included in a project that involved the migration of around 300 UK-based contact centre agents. .

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Groups Multi-Channel CRM Technology 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9 The company is headquartered in the UK, with additional offices in India.

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Study Consulting CRM Groups 52

CSM Magazine

JULY 12, 2023

Davies partnering with Sabio Group to transform its contact centre technology and infrastructure. Darren Martin, Group Chief Information Officer, Davies, said: “Partnering with Sabio represents a major milestone as we continue to invest heavily in advanced digital solutions in order to deliver best-in-class services to customers.

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Groups Multi-Channel Self Service Insurance 52

CSM Magazine

MARCH 9, 2023

Asking the right questions As an experienced trusted contact centre technology partner, Sabio can support you in any of these journeys based on the strong partnerships we hold with industry-leading vendors across the three cloud contact centre approaches. And I don’t mean just ‘do we need Feature A over Feature B?’

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eBook Groups Customer Journeys Technology 52

Avaya

OCTOBER 29, 2018

Avaya Engage is now just a few months away and teams across Avaya are working diligently to finalize the program for our many IAUG user group members. As part of the planning I am pumped to see the innovation that Avaya will be showcasing at this global event. Part of the Avaya answer is: start with your platforms.

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Communication Transportation Sports Healthcare 45

Avaya

OCTOBER 19, 2017

Here at Avaya, we’re thrilled to recognize this moment of excellence and proud to be a strategic partner that has fueled this momentum. For example, all IVR messages delivered to NYC311 callers are handled by the Avaya Call Pilot application. At the end of the day, this is what Avaya is all about.

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Government Social Media Call Center Communication 51