Article Customer Service Customer Service Training Marketing 
CSM Magazine
MAY 14, 2024
Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.
ShepHyken
MAY 13, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Personalization.
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ShepHyken
APRIL 28, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more.
ShepHyken
MARCH 31, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.
ShepHyken
APRIL 1, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.
ShepHyken
MARCH 18, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.
ShepHyken
FEBRUARY 4, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Bad Customer Service Puts $3.7 In short, if you provide bad service, be prepared to lose sales/money.
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