ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If not, this article could shed some light on why. My Comment: We are in the digital era of customer service.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. However, there is a more important number, and that is the future sales of the customer.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Bold360

NOVEMBER 28, 2018

Service that succeeds in meeting the baseline expectations of your customers– what I call satisfactory customer service–consists of four elements. Customers tend to be satisfied with a business if they receive, consistently, A defect-free product or service. (I An effective approach for problem resolution.

Customer Service 40

Customer Service Exceptional Customer Service Hotels Travel 40

ECXO

APRIL 10, 2024

This concept can be applied to customer experience as well. When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience.

Connections 109

Connections Customer Experience Social Media Analysis 109

Retently

JULY 28, 2023

But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

ShepHyken

MARCH 28, 2018

The sales & marketing departments may get customers in the door. That’s a tweet I posted based on an article I wrote not that long ago. But, Ian’s response warranted a response: How about this… Do such a good job that your customers wouldn’t want to go anywhere else… and will tell everyone how good you are.

Customer Experience 60

Customer Experience Loyalty Exceptional Customer Service Communication 60

PeopleMetrics

MARCH 21, 2014

Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. Love your customer focus, @Barclays_Kenya. A customer jumped on it.

Social Media 115

Social Media Banking How To Effort Score 115

Smith+co CX

JUNE 20, 2022

Earlier this month in his regular Sunday Times article , Julian Richer, founder of Richer Sounds (UK’s biggest hi-fi and home cinema equipment retailer) explained his award winning style of brand leadership. In his Sunday Times column, Julian spoke about the clear link between satisfied employees and satisfied customers.

Brands 36

Brands Retail Culture Leadership 36

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.

Customer Service 105

Customer Service Social Media Customer Service Training Infographics 105

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. I can impact what I can impact.

Training 52

Training Innovation Leadership Customer Service 52

Kustomer

NOVEMBER 5, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Focusing on What Can Be Controlled. I can impact what I can impact.

Training 52

Training Innovation Leadership Customer Service 52

SurveySensum

FEBRUARY 20, 2024

Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement. Customer service isn’t just a department – it’s the heartbeat of your business. So, how to achieve an exceptional customer service experience?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Techniques That Are Key to Customer Retention Today by John Hall. Is good service more than solving a customer’s issue?

Customer Service 94

Customer Service Infographics Tips Customer Retention 94

LiveChat

JULY 11, 2017

However, you can focus on what is within your reach to meet as many customer needs as possible and to get amazing returns in the process. It is through customer service that you will have the chance to understand exactly what they want. This article is a gold mine for you! A recent Inc.

Strategy 41

Strategy Social Media Competitive Advantage Meeting 41