A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. upselling to the most loyal customers) Process changes (e.g. So why should you care?
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