Lithium

JANUARY 15, 2021

As we try to come to terms with the chaos, we are left wondering what, if anything, should be done across social media and digital channels. Should paid advertising resume? Below are a few things you can do now to adjust your strategy and plan for the future: Understand responses to other brand posts.

Brands 40

Brands How To Advertising Guidelines 40

SurveySparrow

OCTOBER 25, 2023

Naming a brand is a lot like naming a person. Read More: How to Create the Perfect Brand Name? Marketing is like a bridge between your brand and your customers. Explore social media, email marketing, content marketing, and more. Social Media Mastery: Use the power of social media platforms.

Brands 52

Brands Strategy Marketing Social Media 52

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Q2: Why is it important to measure social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Comm100

JUNE 30, 2021

To do that, it’s important to have strong communication and interpersonal skills – because the more satisfied they are with how an agent handles any issue or problem, the less likely they’ll be to gripe about bad customer service in their lives – and in this day and age, on social media.

Customer Service 130

Customer Service Customer Experience Social Media Customers 130

SurveySparrow

MARCH 9, 2019

Having a solid brand name amongst customers is one of the biggest dreams of brands around the world and most businesses spend hundreds of thousands of dollars to be on the top of their customer’s minds. With all that said, companies are still struggling to understand the pulse of customers and how to leverage it.

Brands 81

Brands Customer Experience How To Net Promoter Score 81

Qualtrics

DECEMBER 8, 2020

A better hold on customers at future buying opportunities, because greater brand equity leads to more goodwill and brand awareness. Learn more: Read our Ultimate Guide to Brand Equity to understand how brand equity is defined, how to build positive brand equity levels and how to consistently measure it over time.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

Social Media 57

Social Media Multi-Channel Tips Brands 57

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

OCTOBER 5, 2023

What is the purpose of brand perception? How to measure brand perception? Why does positive brand perception matter? How do you create a strong brand perception? How does your brand positioning increase with a good brand perception? A positive image adds to your brand equity.

Examples 62

Examples Measurement Brands How To 62

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Brand awareness vs. Brand salience Why is brand salience important? What factors influence brand salience? Want to boost brand visibility?

Brands 104

Brands Social Media Competitive Advantage Analysis 104

Smith+co CX

JANUARY 21, 2016

When are PR and Marketing departments going to wake up and face the fact that business leaders stopped caring about all that soon after it made its debut on social media a few years back. How to digitalise your digital digits in the digital year of 2016”. Take ‘digital’ for example. Oh pull the other one.

Social Media 28

Social Media Advertising Brand Values Brands 28

InMoment XI

FEBRUARY 29, 2024

Local SEO is one of the most important factors in how your business ranks in Google Search, Maps, and more. When executed effectively, it enables your business to attract customers organically, bypassing the need for hefty investments in traditional advertising. What is Local SEO?

Tips 260

Tips Strategy Case Study Social Media 260

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

Lumoa

MARCH 20, 2018

How to take actions on customer experience? Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

BirdEye

DECEMBER 8, 2023

7 online carpet cleaning marketing ideas 6 offline carpet cleaning marketing strategies 7 commercial carpet cleaning marketing strategies How to get carpet cleaning leads for your business? 6 tips 5 tips on how to start a carpet cleaning business Rebranding? How do you advertise your carpet cleaning business for free?

Tips 57

Tips Strategy Marketing Social Media 57

Lumoa

MARCH 20, 2018

How to take actions on customer experience? Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 62

Communication Multi-Channel Culture Social Media 62

ProProfs Chat

DECEMBER 30, 2021

But how can you gather psychographics? How to Collect Psychographic Data. Social Media. Social media users tend to be much more open when interacting via social channels, which makes social media one of the best means to collect psychographic information. Tailor Your Brand Values.

Examples 52

Examples Social Media Sports Survey 52

SurveySparrow

JANUARY 6, 2023

A strong brand is vital for building relationships with clients. A solid brand strategy may boost consumer loyalty, raise brand awareness, encourage repeat business, and encourage referrals and word-of-mouth advertising. Without a good brand strategy, brands risk becoming weak, forgettable, or diluted.

Brands 52

Brands Strategy Advertising Competitive Advantage 52

SurveySparrow

JULY 26, 2019

There was a time when word spread slowly, with the power of social media now, it is instant and can reach millions of your potential customers within seconds. These photos were on billboards and in other advertising materials. This will help with reinforcing your brand values. Brand value increases.

Social Media 61

Social Media Customers Brands Brand Values 61

Currency Alliance

JULY 24, 2018

HomeAway had advertised a free year’s renewal subscription (about $350) if no bookings were made in the first year. I then tried contacting them by email and social media channels and only twice got a response – both times directing back to calling customer service. By the time we made it home to Barcelona it was 4am.”.

Travel 40

Travel Course Customer Experience Airlines 40