Doing CX Right

OCTOBER 8, 2023

Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world. You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right.

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Doing CX Right

DECEMBER 3, 2023

Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Take notes as there are a lot of CX leadership gems shared.

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Doing CX Right

SEPTEMBER 9, 2023

Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader. The post Enriching Customer Interactions: the Balance of Personalization and Data Privacy appeared first on Doing CX Right.

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Doing CX Right

AUGUST 14, 2023

CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond The post Achieving Customer Experience Goals: Blending People, Tech & Metrics appeared first on Doing CX Right.

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Doing CX Right

JULY 9, 2023

Victoria Pelletier, a corporate leader known as "the turnaround queen," and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.

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Leadership Innovation Customer Experience Engagement 98

Doing CX Right

NOVEMBER 12, 2023

Andrew Carothers and Stacy Sherman explain how Cisco digitally transformed customer service experiences that you can do too. Apply 4 proven steps to elevate CX for revenue gains. The post How To Scale Modern Customer Service Experiences for Financial Gains appeared first on Doing CX Right.

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Doing CX Right

MARCH 5, 2023

Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions. The post AI and the Human Element: How to Strike a Balance in the Workplace appeared first on Doing CX Right.

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Doing CX Right

OCTOBER 29, 2023

Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service. The post The Power of Generative AI – Transforming Customer Service appeared first on Doing CX Right.

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Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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Doing CX Right

OCTOBER 22, 2023

Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it's disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.

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Customers Customer Experience Tools Technology 52

CloudCherry

JANUARY 16, 2020

On this week’s ‘Sweets of CX ’ Episode, we brought in expert Stacy Sherman. With her extensive experience in many, varied CX roles, Stacy offers a uniquely holistic perspective you can’t help but appreciate. So, what brands have wowed Stacy? Stacy- like many of us- has “more devices than [she] care[s] to admit”.)

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Customers Customer Experience NPS B2C 195

Doing CX Right

AUGUST 26, 2022

Catherine Sugarbroad, Chief Revenue Officer and Founder of sWorks.io, and Stacy Sherman discuss the meaning of equality in and out of the workplace, and why advancing women's leadership impact retention and customer experiences. The post Leadership Advice And Why Equality Matters appeared first on Doing CX Right.

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Doing CX Right

MAY 21, 2023

Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.

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Customer Experience Innovation Customers Trends 69

Doing CX Right

SEPTEMBER 25, 2023

Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of "Empathy In Action." The post Empathy at Scale: Building Lasting Customer and Employee Relationships appeared first on Doing CX Right.

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Doing CX Right

SEPTEMBER 12, 2022

Stacy Sherman & Annette Franz, author known for "putting the customer in customer experience" explain what it takes to create and sustain a customer-centric culture that is "Built to Win.". The post Building A Winning Customer-Centric Organization The Right Way appeared first on Doing CX Right.

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Doing CX Right

AUGUST 6, 2023

Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights. The post The New Rules of Customer Experience in a Post-Digital Era appeared first on Doing CX Right.

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Customer Experience Customers Strategy 52

Doing CX Right

JULY 29, 2023

Tiffani Bova, Global Growth Evangelist at Saleforce, and Stacy Sherman explain how to gain a competitive advantage with the right "Experience mindset." The post Gaining a Competitive Edge With The Right “Experience Mindset” appeared first on Doing CX Right.

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Doing CX Right

JUNE 11, 2023

Dennis Geelan, author and entrepreneur, and Stacy Sherman Discuss The "Zero-In" Approach and Practical Strategies to Take Your Customer-Centric Brand To The Next Level. The post The Zero-In Formula: Building A Customer-Centric Brand That People Crave appeared first on Doing CX Right.

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Doing CX Right

MARCH 26, 2023

Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth. The post The Path to Reinvention: Transforming Your Work and Life for Lasting Success appeared first on Doing CX Right.

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Leadership 64

Doing CX Right

APRIL 28, 2023

Marcell Volmer, a digital transformation expert, and Stacy Sherman discuss ways to differentiate brands and thrive with BOTH humans and artificial intelligence. The post Doing Digital Transformation Right: The Merge of Humans and AI Bots appeared first on Doing CX Right.

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Brands 59

Doing CX Right

MAY 7, 2023

Joe Folkman, a leadership expert, and Stacy Sherman explain the importance of trust in business and 3 proven ways to build and repair relationships when broken. The post The Trifecta of Trust: A Blueprint for Customer Experience Success appeared first on Doing CX Right.

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Customer Experience Customers Leadership Customer Retention 59

Doing CX Right

APRIL 9, 2023

Marcus Köhnlein, an accomplished entrepreneur, and Stacy Sherman reveal practical strategies to launch and grow successful customer-centric businesses. The post Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle appeared first on Doing CX Right.

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Customer Centricity Customers Strategy Customer Experience 59

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

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Doing CX Right

MAY 14, 2023

Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.

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Employee Engagement Customer Service Engagement Brands 59

Doing CX Right

JUNE 25, 2023

Jacqui Brassey, author and leader at McKinsey Health, and Stacy Sherman explain how to lead with "Deliberate Calm" to create psychological safety in the workplace, improve employee engagement and business performance The post The Power of “Deliberate Calm” To Maximize Customer Service Performance appeared first on Doing CX Right.

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Customer Service Customers Employee Engagement Engagement 52

Doing CX Right

JUNE 3, 2023

Kate Bradley Chernis, Co-Founder of Lately.ai, and Stacy Sherman explain how Artificial Intelligence (AI) complements human efforts and tactics to enhance customer experiences. The post Demystifying AI: How Humans and Machines Can Work Together appeared first on Doing CX Right.

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Customer Experience Customers 52

Doing CX Right

JULY 3, 2021

Read Stacy Sherman's view as you form an opinion. Is the Customer Experience Officer role increasing or becoming obsolete as WSJ article questions. The post What’s The Fate of A Customer Experience Officer (CXO)? appeared first on Doing CX Right.

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Customer Experience Customers Leadership 105

Doing CX Right

JUNE 17, 2023

Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results. The post From Vision to Reality: Building a Customer Service Culture the Right Way appeared first on Doing CX Right.

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Doing CX Right

MARCH 19, 2023

Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies. The post The Science Behind Happy Leaders and Improved Customer Service Experiences appeared first on Doing CX Right.

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Customer Experience Customer Service Customers Employee Engagement 59

Doing CX Right

FEBRUARY 19, 2023

Nir Eyal, a behavioral design expert, and Stacy Sherman discuss how businesses can tap into human emotions to influence buyers and create brand-loyal customers. The post The Hook Model: Unlocking Secrets of Customer Engagement appeared first on Doing CX Right.

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Customer Engagement Engagement Customers Brands 59

Doing CX Right

JANUARY 17, 2021

Read Stacy Sherman's story and leadership lessons to inspire your success. Are there people in your family that were business transformational leaders? The post 10 Leadership Lessons From Growing Up With A Wallstreet Mom appeared first on Doing CX Right.

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Leadership 111

Doing CX Right

FEBRUARY 12, 2023

Peter Ryan, market analyst, and Stacy Sherman discuss how technology is changing contact centers & valuable delivery models to succeed based on workforce trends. The post Expert Insights on Improving Customer Experience in the Contact Center Industry appeared first on Doing CX Right.

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Contact Center Customer Experience Industry Customers 59

Doing CX Right

MAY 21, 2023

Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.

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Innovation Customer Experience Trends Tools 52

Doing CX Right

AUGUST 21, 2022

Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.

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Customers Management NPS System 75

Doing CX Right

JANUARY 21, 2023

Daniel Pink, author of five New York Times bestsellers, and Stacy Sherman discuss the value of regret and how looking backward moves us forward in business and life. The post The Silver Lining in Regret: How to Turn a Negative Experience into a Positive Outcome appeared first on Doing CX Right.

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Doing CX Right

DECEMBER 19, 2022

Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences. There're many benefits to hosting an online community. The post How To Build and Maintain A Successful Online Community That Enhances Customer Experiences appeared first on Doing CX Right.

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Customer Experience Customers How To Customer Service 59

Doing CX Right

AUGUST 14, 2022

Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents. The post Driving Positive Outcomes During CX Day, Customer Service Week & Beyond appeared first on Doing CX Right.

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