Currency Alliance

DECEMBER 7, 2021

This led to fragmented interactions with the same customer and often very different data collection or customer experiences. Helping customers save their precious time has such great value, that every company striving to improve customer engagement can probably still do more to smooth interactions.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

ECXO

MAY 15, 2023

data gathered during customer interactions) will be crucial to your MadTech strategy since zero- and second-party data are tougher to come by. Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. Focusing on first-party data (i.e.,

Tips 132

Tips Net Promoter Score Advertising Customer Journeys 132

Lumoa

SEPTEMBER 30, 2022

Before going over the biggest banking customer experience trends, let’s take a moment to analyze today’s landscape. It’s estimated that 61% of bank customers interact with their institution’s digital channels on a weekly basis. On the other hand, 32% of customers actually prefer to avoid branches altogether.

Banking 236

Banking Customer Experience Self Service Financial 236

Verint

MARCH 22, 2018

I love to see new stats and research about the future of customer engagement. These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the future trends in these studies align with our experience, and that of our customers, too.

Customer Engagement 38

Customer Engagement Self Service Engagement Infographics 38

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. It leverages a centralized data source to provide consistent interactions throughout the customer journey.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

CSM Magazine

FEBRUARY 12, 2024

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical.

Customer Service 52

Customer Service Apparel Chatbots Interaction 52

CSM Magazine

SEPTEMBER 27, 2023

billion in 2030. Metaverse technology combines tools and other components, allowing users, objects, or environments to interact virtually. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

Technology 59

Technology Tourism Travel Entertainment 59