2023 Brands Customer Service Customer Service Training 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction.
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ShepHyken
AUGUST 28, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: I love learning and reading articles about how iconic brands treat their customers. Brands like Amazon, Chick-fil-A, Ritz-Carlton, and others have “cracked the code” on the customer experience.
ShepHyken
NOVEMBER 27, 2023
Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. You can’t define your brand—your customer does.
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. They quickly switch from one brand to another if these needs aren’t met.
ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! Service is one piece of the entire customer experience pie, but it’s an important one.
ShepHyken
NOVEMBER 13, 2023
Each week, I read many customer service and customer experience articles from various resources. It may be the least surprising and yet the most important news of 2023. In my book, The Amazement Revolution, I stress the importance of customer communities enhancing the customer experience.
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