Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Just as we want our customers to come back, we want our employees to stay. . Keep those phones open for your customers!
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ShepHyken
DECEMBER 28, 2022
Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Excellent customer service lies in flexibility. Be flexible.
ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! BONUS Last week was Customer Service Week, and last Tuesday was CX Day.
ShepHyken
AUGUST 28, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity.
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. Here are my top five picks from last week. The future is happening today!)
ShepHyken
NOVEMBER 13, 2023
Each week, I read many customer service and customer experience articles from various resources. It may be the least surprising and yet the most important news of 2023. In my book, The Amazement Revolution, I stress the importance of customer communities enhancing the customer experience.
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