Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. But the war in Ukraine, high inflation, and lofty gas prices have added uncertainty in the travel world and increased the likelihood for out-of-practice travelers to make errors.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Chatbots are designed to assist patients and avoid issues that may arise during normal business hours, such as waiting on hold for a long time or scheduling appointments that don’t fit into their busy schedules. Reduce waiting time.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

JANUARY 11, 2023

Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Travel: 16%.

Customer Service 212

Customer Service Self Service Chatbots Healthcare 212

West Monroe

JULY 5, 2023

Featured Content Tech Trends to Watch Read More Over the 2022 winter holiday travel season, Southwest Airlines suffered an operational breakdown, leading to thousands of canceled flights. Almost 15% of Southwest operations were canceled, which caused dayslong waits, long lines at counters, lost luggage, and excessive wait times.

Technology 52

Technology Airlines Financial Hospitality 52

CSM Magazine

JULY 13, 2022

Call wait times and abandoned calls are also on the increase, leading to rising levels of customer frustration, which in turn is affecting employee welfare; 66% of contact center leads reported that dealing with frustrated customers has impacted the mental health of frontline customer service employees in the last 12 months.

Contact Center 59

Contact Center Survey Healthcare Insurance 59

Comm100

FEBRUARY 10, 2022

In an example offered by McKinsey, the US Department of Homeland Security (DHS) improved customer experience by reducing screening times for low-risk travelers. By adding a chatbot in 2022, Santa Fe County will bring 24/7 support to their constituents.

Government 130

Government Customer Experience Chatbots Social Media 130

Optimove

JULY 19, 2022

In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. Just a 5-minute wait at check-in can reduce guest satisfaction by 50% (Hospitality.net) but worry not, we have some ideas to help reduce wait times by up to 20%. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52